Managing Service For Manager

Materi

  • The Service Revolution
  • Re-Evaluating Your Service Culture
  • Teamwork: ReEvaluating Your Service Culture
  • Teamwork: Developing Key Result Area In Customer Service
  • Managing Customer Service
  • The Manager As A Customer Service Model
  • How To Measure Your Service Standards
  • Teamwork: Developing New Service Goals, Action Plan, And Standards
  • Role-Play: Coaching Subordinates For Service Excellence
  • Motivating And Coaching For Service Excellence




  • Developing The Climate Of Service By Applying Informal And Formal Rewards
  • Appraising Service Performance
  • Simulations: Developing Teamwork And Synergism In Achieving Service Excellence
  • How To Develop Service Excellence Checklist For Survey
  • Teamwork: Developing Service Excellence Checklist For Survey
  • Continous Improvement In Managing Service
  • How To Develop And Maintain Customer Focus Group
  • Role-Play: Customer Focus Group In Action
  • Course Summary
  • Developing Service Excellence Action Plan
  • Feedback And FollowUp

Setiap peserta akan mendapatkan CD program kearsipan & WAJIB BAWA LAPTOP

Info Lebih Lanjut :
Phone: 021 22320748 
Mobile: 08953 5975 3918 ( Fadli )
E-mail: training@cigmalearning.com